We understand the unique challenges of the Aged Care sector. Our Filipino professionals are experienced, reliable, and trained to support your operations in line with Australian Aged Care Standards — helping you focus on providing exceptional care to older Australians.
See how Aged Care organizations across Australia are improving service delivery, maintaining compliance, and saving on costs with Remote365.
Compare the real cost of hiring locally versus outsourcing with Remote365.
Qualified and compassionate professionals ready to support your Aged Care operations.
Real success stories from Australian Aged Care organizations working with Remote365.
Common questions from Aged Care providers about outsourcing with Remote365
Yes. All our Aged Care-focused staff undergo training on the Aged Care Quality Standards, privacy principles, and compliance reporting. They understand resident care documentation, incident reporting, and the Aged Care Quality and Safety Commission’s requirements.
We take patient and resident privacy extremely seriously. All staff sign confidentiality agreements, work in secure facilities with monitored access, use VPNs and encrypted connections, and follow Australian Privacy Principles. We can also align with your existing compliance and IT protocols.
Our staff are experienced with Lumary, CareLynx, CareLine Live, ShiftCare, Brevity, Epicor, MYOB, Xero, and Microsoft Office Suite. If your organization uses other systems, we provide role-specific training for a seamless transition.
Yes. Our team members have excellent English communication skills and are trained in empathy, confidentiality, and compassionate communication. They can assist with calls, emails, and family inquiries, always maintaining professionalism and sensitivity.
The Philippines is only 2–3 hours behind Australian Eastern Time, so real-time collaboration is easy. Many Aged Care providers use this to their advantage — tasks sent at the end of the day are often completed overnight and ready by morning.
We offer a 30-day satisfaction guarantee. If you’re not satisfied within this period, we’ll replace the staff member at no additional cost. We also provide continuous performance monitoring and support.
Absolutely. Most clients begin with one or two roles and expand as their organization grows. There are no long-term contracts, making it easy to scale.
Our all-inclusive pricing covers salary, recruitment, onboarding, Aged Care compliance training, HR and payroll management, IT setup, and ongoing quality monitoring — all in one transparent monthly rate.
Typically within 10–14 days from consultation to deployment. For urgent needs, we can expedite the process and onboard in as little as one week.
Yes. We work with residential care, community care, and home care providers. Our professionals can support administration, compliance, HR, rostering, and finance functions for any Aged Care model.
